Terms and Conditions for Gardeners Lewisham

These Terms and Conditions set out the basis on which our gardening services are provided to residential and commercial customers in the UK. They are intended to make the service process clear, including how bookings are accepted, how payments are handled, and what responsibilities apply to both parties. By making a booking for Gardener Lewisham services, or by instructing us to carry out work at a property, you agree to these terms unless we have confirmed a separate written agreement.

These terms apply to a wide range of work commonly requested from a gardeners Lewisham service, including routine maintenance, seasonal tidying, hedge trimming, lawn care, planting, clearance, and related outdoor tasks. They are designed to support fair expectations and responsible service delivery. Nothing in these terms affects your statutory rights as a consumer under UK law.

Where the services are booked by a landlord, letting agent, property manager, business, or other organisation, the person making the booking confirms that they have authority to do so and to accept these terms on behalf of the property owner or organisation. The same standards of communication, access, payment, and cancellation apply unless a written variation has been agreed in advance.

Booking Process

Bookings may be made by request for a quote, by direct instruction to proceed, or by confirmation of a previously discussed schedule. A booking is not confirmed until we have accepted the request, either verbally, in writing, or through another agreed method of communication. We may ask for photographs, measurements, or other basic information to understand the scope of the work before confirming availability.

When a customer books garden maintenance in Lewisham, the description of the work must be accurate and complete. If the property condition, access, or actual workload differs materially from the details provided at the time of booking, we may revise the price, reschedule the visit, or limit the work to what is reasonably possible within the original agreement. We will use reasonable efforts to notify you promptly if such changes are necessary.

We aim to attend on the agreed date and within the agreed time window, but all appointments are subject to weather, staff availability, traffic conditions, equipment issues, and other matters outside our control. If a delay is expected, we will take reasonable steps to inform you. In some cases, a visit may need to be postponed to protect safety, avoid damage, or ensure the quality of the work. If access is restricted on arrival, the visit may still be charged if we have attended as scheduled.

Pricing and Payments

Prices for garden services are usually based on the size of the garden, the type of work required, the time needed, the condition of the site, and any disposal costs that may apply. Quotes are ordinarily valid for a limited period and may change if the scope changes or if the work was priced on incomplete information. Any estimate provided before a site visit is an indication only unless expressly confirmed as fixed.

Payment terms will be stated at the time of booking or on the invoice. Unless agreed otherwise, payment is due on completion of the work or within the time period shown on the invoice. For larger projects or repeat appointments, we may request a deposit or part-payment in advance. We accept payment by the methods specified to you in advance, and the customer remains responsible for ensuring cleared funds are received by the due date.

If payment is not made on time, we may charge reasonable late-payment fees or interest where permitted by law, and we may suspend further services until the outstanding balance is settled. Any bank charges, collection costs, or other recovery expenses caused by non-payment may also be added where lawful. Invoices must be checked promptly, and any query about the amount charged should be raised as soon as possible.

Cancellations, Rescheduling, and Access

Customers may cancel or reschedule a booking by giving reasonable notice. For standard domestic visits, we ask for as much notice as possible so that the appointment can be reassigned. Where a booking has been reserved specifically for you and we have already allocated labour, materials, or transport, we may retain all or part of any deposit to reflect our costs and lost time, depending on the notice given and the work involved.

If you need to change the scope of work before the appointment, please tell us as early as possible. A change request may affect price, duration, equipment, or the need for additional staff. If significant changes are required on arrival, we may either proceed on a revised basis or stop the work if the original arrangement no longer reflects the actual task. In either case, any work already completed will be chargeable.

If we have to cancel or reschedule due to illness, severe weather, safety concerns, mechanical failure, or other unavoidable circumstances, we will seek to rearrange the appointment within a reasonable time. We are not liable for indirect losses caused by a postponement, such as lost garden use, missed events, or inconvenience, although we will act reasonably to minimise disruption. Customers must ensure that safe, reasonable access is available for the agreed date and time, and that pets, vehicles, and personal belongings are managed to allow work to proceed.

Service Standards and Customer Responsibilities

We will carry out the work with reasonable care and skill, using suitable tools and standard horticultural practice appropriate to the task agreed. However, gardening outcomes depend on many factors, including weather, season, soil condition, plant health, and previous maintenance. For that reason, no promise is made that every plant will thrive, every lawn will recover fully, or every area will remain weed-free after treatment.

Customers are responsible for informing us about any known hazards, hidden services, fragile structures, wildlife nests, restricted access, or other matters that may affect the work. If you would like us to avoid certain plants, features, or areas, you must tell us clearly before work begins. Where necessary, we may refuse to undertake a task if it appears unsafe, unlawful, or likely to cause avoidable damage.

We may take reasonable steps to protect surrounding surfaces and existing features, but some disruption is an unavoidable part of garden work. Soil movement, minor turf marking, temporary plant stress, and light debris are normal risks of outdoor maintenance. The customer is expected to remove or secure fragile items, furniture, ornaments, and personal property that may be affected by the work.

Waste Removal and Regulations

Green waste and general garden waste generated during the service will be handled in line with applicable UK waste rules. Where we remove waste as part of the service, the customer agrees that such waste becomes our responsibility only when collection has been arranged and payment has been made for that element of the service. We may separate, load, transport, and dispose of waste using lawful facilities or licensed carriers as appropriate.

It is important that garden waste is not mixed with prohibited or hazardous materials. We do not accept asbestos, chemicals, oil, paint, batteries, gas canisters, sharp industrial waste, medical waste, or any item that requires special handling unless we have expressly agreed otherwise in writing and hold the necessary legal authority to do so. If prohibited items are discovered among the waste, we may pause the work and charge any additional handling, segregation, or disposal costs.

Customers must not request or expect unlawful disposal methods, including fly-tipping, unlicensed burning, or leaving waste on land that is not authorised to receive it. If a customer insists on a disposal instruction that would breach waste regulations, we will refuse to comply. Any fines, penalties, or liabilities arising from inaccurate instructions, undisclosed hazardous materials, or customer misconduct will be the customer’s responsibility to the fullest extent permitted by law.

Liability and Limitation of Responsibility

We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. Subject to that, our liability for loss or damage arising from a booking is limited to the total amount paid or payable for the specific service giving rise to the claim, except where a different cap is required by law.

We are not liable for losses that are indirect, special, or consequential, including loss of profit, loss of opportunity, wasted management time, or damage resulting from conditions beyond our control. We are also not responsible for pre-existing defects, hidden structural issues, unstable walls, broken paving, rotten fencing, underground obstructions, or similar conditions that were not reasonably visible before work began.

Where plants, lawns, or hard landscaping are already stressed, diseased, poorly maintained, or structurally unsound, any resulting deterioration may occur despite proper care. The customer accepts that gardening work involves natural variation and some risk. If a claim is made, the customer must provide reasonable details and allow us an opportunity to inspect the issue before any repair or remedy is arranged.

Complaints, Changes, and Force Majeure

If you are unhappy with the service, you should tell us promptly so that we can review the matter and, where appropriate, put it right. Complaints should be raised within a reasonable time after the service date. We may request photographs, written details, or a site visit to assess the issue. Any remedy offered will depend on the facts, the nature of the work, and whether the concern was caused by our actions.

We may update these terms from time to time to reflect operational changes, legal requirements, or revised payment and service arrangements. The version in force at the time of booking will normally apply to that booking unless the change is required by law. If a term becomes unenforceable, the remaining terms will continue in effect.

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including extreme weather, fire, flood, transport disruption, epidemics, labour shortages, equipment breakdown, or acts of third parties. If such an event continues for an extended period, either party may be entitled to rearrange or cancel the affected booking on fair terms.

Governing Law

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.

Nothing in these terms is intended to limit your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other relevant UK legislation. If any conflict arises between these terms and mandatory law, the law will prevail to the extent of the inconsistency.

By proceeding with a booking for Gardener Lewisham work, you confirm that you have read, understood, and agreed to these terms and conditions. They are intended to create a clear and fair framework for the delivery of gardeners Lewisham services and related garden maintenance, while allowing practical flexibility for weather, access, and the changing conditions of outdoor work.